Question 1

How can I modify my registration (change distance or other options)?

Accepted Answer

You don’t need to contact us for this — you can do it entirely by yourself. Changing your distance, adding a medal or a T-shirt — it’s all possible. You can change your distance up to 5 minutes before the start of your race. ⚠️ Please note: if someone else registered you, that person must make the changes. ⚠️ PLEASE NOTE: Not all options can be changed. If medals and/or T-shirts are sold out, you really cannot order more. Some options cannot be cancelled, such as charity donations. If you downgrade to a shorter distance, you’ll only receive credits if the change is made more than 3 weeks before the event. Changes made in the last 3 weeks will not be eligible for credits. If you want to change your distance or add a product (such as a T-shirt or medal), you can easily do this yourself through your account by following the steps below: STEP 1 Log in at the top right of this page. STEP 2 Find your registration in the list of entries. STEP 3 Click the “Edit options” button — a pop-up window will appear. STEP 4 You can now change your distance and/or add products. If you select a longer distance or add a product, you’ll be redirected to the payment page after clicking “Update options”. Once payment is completed, your registration will be updated. Note: updating a registration can take a few seconds. Make sure to click “Update options” and wait until the pop-up confirms that the update was successful.

Question 2

How can I cancel my registration

Accepted Answer

Would you like to cancel your registration? You can do it yourself, easily. When registering, you configured your own cancellation rules and policy. This setup cannot be changed afterwards, and since you defined it yourself, no exceptions will be made and no discussions will be entered into. The refund amount and the deadline for cancellation vary for each registration and depend entirely on the choices you made during registration. STEP 1 Log in to your account (top right of this page) and find your registration in the list. STEP 2 Click the “Cancel” button — a pop-up window will appear. STEP 3 Depending on your selected options, you may be able to cancel with an uploaded proof (e.g. doctor’s note) or without proof. STEP 4 Choose between: Credits Mollie refund (cash payment) Credits We will credit your online account with an amount in credits equal to your configured cancellation refund rate. These credits are valid for one year and can be used for future events via our registration system. They are not personal and can be used by another participant. Refund via Mollie (cash payment) In exceptional cases, a cash refund to your bank account can be requested. If you choose this option, a 20% administrative fee will be withheld, with a minimum of €10. This is in accordance with the ACTI+ insurance terms, which you can read here . Note: if you (partially) paid with online credits, a Mollie refund is not possible. In that case, you will receive the full amount back in credits. Tip: You can always transfer or sell your registration to another person up until the day of the event. Keywords: cancel – refund – delete – withdraw – registration – transfer – compensation – Acti+ – money back – credits – payment – cancellation

Question 3

How do I transfer my registration to someone else (for free or for sale)?

Accepted Answer

Can’t participate? No worries! You can transfer for free or sell your registration directly via your account. How it works: A. I know someone who wants to take over my registration: Log in and click “My Registrations”. Choose “Assign or sell to someone else”. Select free transfer or sale. Enter the email address of the new participant. The transfer is complete once the new participant confirms the email. Issues? Check your spam folder. Log in with the same email the transfer mail was sent to. You can always start a new transfer. B. I don’t know anyone to take over my registration Log in and click on “My Registrations”. Select “Sell on the Ticket Marketplace”. Choose your refund method: online credits in your account or bank transfer. Once someone buys your ticket, you will automatically receive a confirmation email—and that’s it!

Question 4

Help, I can't register

Accepted Answer

In very rare cases, some people experience issues while registering. If this happens, please try registering using a desktop or laptop browser (not a smartphone) and open an incognito/private window. If you reach the Mollie payment page where you can select your payment method but encounter issues there, you will need to contact Mollie directly or try a different payment method. Keywords: registration issues – sign-up error – payment error – registration problem - bug

Question 5

How can I get the invoice for my registration?

Accepted Answer

Note - we are working on the implementation with peppol-for Belgian companies. Until peppol is not working and you would like an invoice, you can download it yourself from your account. Please note, this is only for companies with a VAT number! STEP 1 Go to your account (login at the top right of this page) and find your event registration in the list. STEP 2 Click the Invoice button and you can download it (you may first need to add your company details under Edit account).

Question 6

Medal / T-shirt / Cup / Flask / Backpack

Accepted Answer

At all our events T-shirts, and other goodies are paid optional extras. Why can’t I order an extra T-shirt? If you register late, it’s possible that the option to order a T-shirt is no longer available. We must confirm the quantities with our supplier well in advance, which means no changes can be made afterwards. On-site, it’s sometimes possible to buy some goodies depending on the number of no-shows (participants who don’t show up), but this cannot be guaranteed. I forgot to collect my medal or T-shirt If you ordered a medal or T-shirt when registering but forgot to pick it up, you can still collect it in person at our storage location: Warempage 8F, 6983 Ortho (Belgium) You can do this up to two months after the event. After that period, any remaining items are destroyed or donated to charity. We do not send medals or T-shirts by post and no exceptions will be made. There is also no refund for participants who failed to collect their order or were absent from the event. Keywords: shipping – forgot to collect – souvenir – finisher – goodies – T-shirt – medal

Question 7

Trail – my results do not appear on my UTMB index or on the ITRA website.

Accepted Answer

You have successfully completed our trail, and your result does not (yet) appear on the UTMB website. We kindly ask for your patience. We always submit the results one week after the event. This allows us to calmly correct any incorrect DNFs and check the lists for possible errors. After that, we upload the results into the UTMB system, which takes a few more days to process. Your results will therefore appear in your index about 2 to 3 weeks after your participation in one of our events. ITRA – We do not collaborate with this organization, and the results from our events are not sent to ITRA.

Question 8

I would like my credits to be paid out to my bank account.

Accepted Answer

For all cancellations and downgrades made online, you automatically receive online credits, which remain valid for one year. These credits are not personal, so you can use them to register yourself or someone else for another event. If you cancel a full registration, it is sometimes possible, for an additional fee, to request a refund via Mollie, our payment provider. A manual refund to a bank account — especially after credits have already been issued — creates a significant administrative burden, requiring multiple actions from our support, IT, and finance departments. Since we have invested in a fully automated system, it is unfortunately not possible to process such manual refunds without disrupting our accounting system. However, you can request an extension of your credit validity period if needed. Thank you for your understanding. Keywords: refund – money back – payment – credits – cancellation – bank transfer

Question 9

Group registration

Accepted Answer

Group registration is available for groups of 10 people or more. Participants can join a group free of charge. The group leader receives one single invoice and is responsible for the full payment. Procedure Go to the event registration page and enter your email address. Already have an account? Enter your password. Don’t have an account yet? Create one first. The group leader then creates the group by clicking “Create new group” and: chooses a unique group code; enters the billing details; defines which options and choices are available to group members. The group leader then shares the group code with the members. Members can register via the standard registration form by entering the code in the very first field. The group leader can also add or remove participants. No later than 14 days before the event, the group leader closes the group. The organizer then issues an invoice: to companies via Peppol; to non-profit organizations by email. Payment is made afterwards by bank transfer. ⚠️ Note: once a group is closed, no further changes can be made.

Question 10

Do I need a medical certificate? How to upload the PPS

Accepted Answer

To participate in trail running events in Belgium, the Netherlands or Luxembourg, you don’t need anything. For the Trail du Grand Ballon and other events in France , you’ll need a Parcours Prévention Santé (PPS) — a system that replaces the traditional medical certificate for adults. This is an important simplification of the registration process: participants can now complete an online health prevention form (PPS) instead of providing a medical certificate confirming they have no contraindications to participate. So, no more visits to the doctor are required! In practice, this means that runners, when registering for the race of their choice, must — within the year before the event — log in to the official platform pps.athle.fr and follow the required steps. These steps are designed to raise awareness about the risks, precautions, and recommendations related to running, through short educational content (text and video). You simply watch a few short prevention videos (around 5 minutes), download the PDF certificate, upload it to the organizer — and you’re done! Participants with a French athletics licence (issued by the French Athletics Federation (FFA))*, who have already completed the health prevention module when obtaining their licence, are exempt from the PPS procedure. This works just like the previous exemption under the medical certificate system. ATTENTION : As of January 15th 2026, the PPS (Parcours Prévention Santé) will evolve in France. It is essential that you comply with the new requirements in order to register for the french events. In short, the PPS : becomes paid (≈ €5 / year) is now valid for 1 year (instead of 3 months) So you do have two options: Upload your valid French athletics licence, or Upload your valid PPS certificate (valid for 1 year). Steps to follow: No earlier than 1 year before the event: go to https://pps.athle.fr, fill in your details, watch the videos, and download your PPS certificate. Log in to your account (top right of this page). On your account homepage, click the Upload PPS button. *only valid for licences issued by the FFA, not by other federations (including triathlon) Below you can see an example of what the certificate looks like:

Question 11

Are dogs allowed

Accepted Answer

Dogs are allowed at our events, but only on a leash. Please make sure not to disturb other runners and/or walkers. Participants running with a dog are not eligible for any podium prizes. Be mindful of your dog’s abilities and the weather conditions. For our longer distances (20 km or more) and during very warm weather, it’s best to leave your four-legged friend at home. Please note – for our events held at the ADEPS Sports Centre in Auderghem, dogs are strictly forbidden inside the centre. However, in the forest, this is of course not a problem.

Question 12

I’ve had an accident during an event – what should I do?

Accepted Answer

Accident during a trail or walk Have you had an accident during a trail or walk? First, check whether you purchased the optional accident insurance when registering. You can do this by logging in (top right of this page) and viewing the details of your registration. If the option is not listed, it means that no accident insurance was offered. If you did not take the insurance, unfortunately we cannot assist you further. If you did take the insurance, ask at the event office for an Ethias form, which must be sent within 8 days after the accident. If you forgot to do so, simply send us a message via the website and we’ll email you the form. Accident during a triathlon Our triathlon events are affiliated with Triathlon Vlaanderen. Athletes with a valid licence on the date of the event are automatically insured for personal accidents. Athletes without a valid competition licence must purchase a day licence. The fees for this are set by the federation and transferred in full. Purchasing a day licence ensures you are covered for personal accident insurance. What to do in case of an accident Complete the accident report form. Send it, together with a scan or clear photo, to Triathlon Vlaanderen. By clicking the "Send" button on the form, an Outlook window will automatically open with the correct Triathlon Vlaanderen email address. After verification, Triathlon Vlaanderen forwards your report to Ethias. Shortly after, you’ll receive an acknowledgement with a file number. With this number, you can then complete or consult your file directly with Ethias. More information about the personal accident insurance can be found on the Triathlon Vlaanderen website.